First the Library of Congress adds some photos to Flickr, and then the Transportation Security Administration starts a blog. One week later, the TSA has listened to the comments and has ended an ad hoc policy that required passengers to remove electronics from carry-on bags.
Talk about putting the users in control! This is a great example of how a blog can improve goodwill and feedback for a company or a government entity.
From Ars Technica:
In an entry posted at Evolution of Security yesterday, TSA reveals that it has put a permanent end to the highly invasive practice of requiring travelers to remove all electronics from carry-on bags—a security measure that recently inconvenienced many travelers, including several Ars staffers who were flying out of San Francisco International Airport. "After some calls to our airports, we learned that this exercise was set up by local TSA offices and was not part of any grand plan across the country," the blog entry says. "These practices were stopped on Monday afternoon and Blackberrys, cords and iPods began to flow through checkpoints like the booze was flowing on Bourbon Street Tuesday night. (Fat Tuesday of course)."
I can only wonder what would happen if the IRS had a blog.
— Tonja Deegan