Be Present, Be Pleasant

We are all guilty of checking our phones when we shouldn’t. Whether you’re at an event or you’re out with friends for happy hour, there is a constant need to check our phones for texts, emails, Facebook/Twitter notifications, etc. A study from 2011...

Listen. Engage. Relate. Repeat.

Recently I participated in a PR Leadership Forum in New York with a cross section of some brilliant folks across the corporate communications and agency worlds. I got insight from a handful of stellar communicators, including the Vice President of Worldwide...

The Measure of Relationships

At last week’s World Business Forum, one quote from Altimeter’s Charlene Li shared stuck in my mind: “We tend to overvalue the things we can measure and undervalue the things we cannot.” She shared this quote in the context of the value of...