Couch Consumers Change Retailers’ Habits

I was surprised a few weeks ago when I received a catalog from Shutterfly in the mail. Shortly following, I then received similar catalogs from Winkflash and Snapfish, all promoting holiday card printing (online, of course). Then, in my Sunday paper, I noticed a...

A store is…wherever the customer says it is.

In our first in a series of posts detailing 2012 predictions, we introduced you to a broad (and bold) forecast that “social” would “go away” in the year ahead. Of course, we didn’t mean that social media would disappear, but that the use...